Privacy policy

Last Updated: April 5, 2026

This Privacy Policy explains how Spencer Atelier (the “Website,” “we,” “us,” or “our”) collects, uses, and shares your personal data when you visit spenceratelier.com (the “Website”), use our services, make a purchase, or interact with us in relation to our Website (collectively, the “Services”). When we use the terms “you” and “your,” we refer to the user of the Services, including customers, website visitors, or anyone whose information we collect in accordance with this Privacy Policy.


Please read this Privacy Policy carefully.


Changes to this Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our Website, update the “Last Updated” date, and take any necessary legal steps.


Collection and Use of Your Personal Data

We gather and use information as described below. The type of data collected and how we use it depends on your interactions with our Website and Services.

In addition to the specific purposes outlined, we may use the data we collect to communicate with you, enhance the Services, comply with legal requirements, enforce applicable terms of service, and protect or defend the Website, our rights, and the rights of other users.


Types of Personal Data We Collect

The type of personal data we collect varies depending on how you engage with our Website and Services. “Personal information” refers to data that identifies, relates to, describes, or can be associated with you. The following sections detail the categories of data we collect.


Data You Provide Directly to Us

When you use our Services, you may provide us with the following information:

  • Contact Details: Name, address, phone number, email address.
  • Order Information: Name, billing and shipping addresses, payment confirmation, email address, phone number.
  • Account Information: Username, password, security questions, and other security-related details.
  • Customer Support Information: Information you provide in communication with us, including messages sent through the Services.

Some features of the Services may require you to provide specific data about yourself. You may choose not to provide certain data, but doing so may limit your ability to access certain features or services.


Data We Automatically Collect

We may automatically collect certain data about your interactions with our Services ("Usage Data") through cookies, pixels, and other similar technologies ("Cookies"). This data may include device and browser information, network connection details, your IP address, and other interaction data.


Data We Receive from Third Parties

We may also obtain information about you from third parties, such as vendors and service providers who collect data on our behalf, including:

 

  • Website and Service Support: Providers such as Shopify.
  • Payment Processors: Companies that handle payment data (bank account details, credit/debit card information, billing address) to process payments, fulfill orders, and provide the requested services or products.
  • Tracking and Advertising: Information collected by us or third-party partners using online tracking technologies (e.g., pixels, web beacons, cookies) when you visit our website or engage with our services or advertisements.

 

All third-party data we receive is managed in accordance with this Privacy Policy. See also the section below on third-party websites and links.


How We Use Your Personal Data

We use your data for various purposes, including the following:

    • Providing Services: To fulfill contracts, process payments, manage orders, provide shipping information, facilitate returns and exchanges, and maintain your account.
    • Marketing and Advertising: We may use your data to send promotional materials via email, SMS, or direct mail, and to personalize advertisements and services. If you're located in the EEA, the legal basis for this processing is our legitimate interest in promoting our products under Article 6(1)(f) of the GDPR.
    • Security and Fraud Prevention: To detect and prevent fraud, unauthorized activities, or security threats. If you use our services and create an account, we advise against sharing your account credentials with others. We are committed to safeguarding the security of your account and recommend contacting us if you believe your account has been compromised.
    • Communication and Service Improvement: To respond to your inquiries, provide customer support, and enhance our services. This is based on our legitimate interest in maintaining and improving customer relationships under Article 6(1)(f) of the GDPR.

    Use of Cookies

    We use cookies to enhance your browsing experience, analyze website usage, and improve our services. Detailed information about the cookies we use and their purposes can be found in the Shopify Cookie Policy. 

    Cookies help us store your preferences, conduct analytics, and personalize user interactions. Most browsers accept cookies automatically, but you can adjust your browser settings to block or delete cookies. Please note that doing so may affect certain features of our Services.

    How We Share Personal Data

    Under certain circumstances, we may share your personal data with third parties for contract fulfillment, legitimate purposes, and other reasons outlined in this Privacy Policy. These circumstances may include:

    • With Service Providers or Other Third Parties Performing Services on Our Behalf: Such as IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping.
    • With Business and Marketing Partners: To provide you with services and advertise to you. Our business and marketing partners use your data in accordance with their own privacy policies.
    • At Your Direction or with Your Consent: If you instruct us, request, or otherwise provide consent to share specific information with third parties, for example, to send you products or through your use of social media widgets or login integrations.
    • Within Our Corporate Group: With our affiliates or otherwise within our corporate group in our legitimate interest to run a successful business.
    • In Connection with a Business Transaction: Such as a merger or bankruptcy.
    • To Fulfill Legal Obligations: Including responding to subpoenas, search warrants, and similar requests.
    • To Enforce Service Terms: And to protect or defend the services, our rights, and the rights of our users or others.

    We disclose the following categories of personal and sensitive data about users for the purposes outlined above in “How We Collect and Use Your Personal Data” and “How We Share Personal Data”:

    Category

    Categories of Recipients

    • Identifiers such as basic contact details and specific order and account information

    • Commercial information such as order details, purchase information, and customer support information

    • Internet or other similar network activities, such as usage data

    • Geolocation data, e.g., locations determined via an IP address or other technical means

    • Providers and third parties providing services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analysis providers)

    • Business and marketing partners

    • Affiliates

    We do not use or disclose your personal data for purposes of inferring characteristics about you without your consent.

    With your consent, we share personal data for the purposes of conducting advertising and marketing activities as outlined above.


    Links to Third-Party Websites

    Our Website may include links to external websites or online platforms that are operated by third parties. If you decide to visit these third-party sites, we encourage you to read their privacy policies, security measures, and terms of service. We are not responsible for the privacy practices or the security of these websites, nor can we guarantee the accuracy, completeness, or reliability of the content found on them.

    Additionally, any information you share in public or semi-public areas, including through third-party social media platforms, may be accessed by other users of these platforms and may be used in ways beyond our control. The presence of such links on our Website does not imply that we endorse the content, owners, or operators of these third-party sites, unless specifically stated within our Services.


    Data of Children

    Our services are not designed for children, and we do not intentionally collect personal information from children. If you are a parent or guardian and believe that your child has shared their personal data with us, please reach out to us using the contact details below to request the removal of this data.

    As of the date this Privacy Policy is effective, we are not aware of any instances where personal data of individuals under the age of 16 has been "shared" or "sold," as defined by applicable law.


    Data Security and Retention

    Please be aware that no security system is entirely flawless or invulnerable, and we cannot guarantee "absolute security." Moreover, any information you transmit to us may not be fully secure during its transfer. We advise against sharing sensitive or confidential details through insecure channels.

    The duration for which we keep your personal information depends on several factors, such as the need to manage your account, deliver our services, comply with legal requirements, address disputes, or enforce any relevant agreements and policies.


    Your Rights

    Depending on your location, you may be entitled to some or all of the rights listed below concerning your personal data. These rights are not always absolute and apply under specific circumstances. In certain situations, we may be allowed by law to decline your request.

    • Right to Access/Information: You may have the right to request information about the personal data we store, including how it is used and shared.
    • Right to Deletion: You may have the right to request that we delete any personal data we hold about you.
    • Right to Correction: You may request corrections if any of the personal data we hold about you is inaccurate.
    • Right to Data Portability: You might have the right to request a copy of your personal data and, under certain conditions, to have it transferred to another party.
    • Right to Object to Sale, Sharing, or Targeted Advertising: You can instruct us not to "sell" or "share" your personal information or object to its use for targeted advertising as defined by privacy laws. If you visit our site with a “Global Privacy Control” setting, we will recognize it as a request to opt out of the sale or sharing of data on the device or browser you use, depending on your location.
    • Restriction of Processing: You can request us to stop or limit how we process your personal data.
    • Withdrawal of Consent: If your personal data is processed based on your consent, you have the right to withdraw it at any time.
    • Right to Appeal: If we refuse your request, you may be able to challenge our decision. You can do this by responding directly to our refusal.
    • Manage Communication Preferences: We may send you promotional messages, but you can opt out anytime by using the unsubscribe link in the email. However, even if you unsubscribe, you may still receive non-promotional communications related to your account or orders.

    To exercise any of these rights, please follow the instructions on our website or reach out to us using the contact details provided below.

    We will not penalize you for exercising any of these rights. We may need to verify your identity before responding to your request, which could involve providing your email address or account information. Under certain laws, you can designate an authorized representative to act on your behalf in making such requests. In this case, we will require proof that you’ve authorized the agent and may need to verify your identity directly. We will respond to your request promptly, as required by applicable law.


    Complaints

    Should you have any concerns regarding how we handle your personal information, please reach out to us using the contact details provided below. If our response to your concern does not meet your expectations, you may have the option to challenge our decision, depending on your location. This can be done either by contacting us through the details below or by submitting your complaint to your local data protection authority. For residents of the European Economic Area (EEA), a list of the applicable data protection authorities can be found here.

     

    International Users

    Please be aware that your personal data may be transferred, stored, and processed in countries outside of your place of residence. This data may also be handled by our staff, external service providers, and partners located in those countries.

    When transferring personal data to locations outside of Europe, we utilize established transfer mechanisms, such as the standard contractual clauses from the European Commission or similar agreements issued by the relevant UK authority, unless the transfer is to a country that has been deemed to have adequate data protection standards.


    Contact Information

    If you have questions or concerns about this Privacy policy, please contact us:

    Spencer Atelier

    +31 202146099

    support@spenceratelier.com

    Kleine Veenkade 30, 2518 PJ, The Hague, The Netherlands

     

    Our customer support team is available Monday to Friday, from 9:00 AM to 5:00 PM GMT. We aim to respond to all inquiries within 24 hours.